MultiSense turns recorded patient calls and clinical conversations into searchable transcripts, QA scores, compliance signals and experience insights.
Every billing call, appointment request and patient interaction carries signals about quality, compliance, patient experience and operational risk. But when teams rely on manual review, only a small sample is ever checked, leaving most conversations unscored and most patterns hidden. MultiSense closes that gap by turning recorded conversations into clear, usable intelligence across every call.
1 to 5% of calls reviewed
Feedback arrives late
Patterns stay hidden
Risks can be missed
100% recorded call coverage
Every call transcribed and scored
Trends surfaced across teams
Risks flagged sooner
Every recorded conversation is analyzed, not just a small QA sample
Speech-to-text for every conversation, across languages and accents.
Detects frustration, satisfaction and tone across patient conversations.
Root-cause and trend analytics across teams and time.
Surfaces what patients are really raising, so you can act on the patterns and cut avoidable volume.
Turns findings into targeted, timely coaching for staff, instead of feedback weeks late.
Catches at-risk and dissatisfied patients while you can still act.
Flags missed disclosures, verification gaps and PHI handling concerns.
Securely brings recorded patient conversations into one place, from calls and consultations to support interactions.
Transcribes every conversation, scores quality, reads sentiment and identifies intent across recorded interactions.
Turns those signals into dashboards, alerts and coaching insights your team can act on.
The compliance, security and scale that healthcare demands apply just as cleanly to insurance, finance and public services. The same MultiSense engine analyzes their conversations too, built to the standard the most sensitive industry requires.
Book a short demo, and we will analyze a sample of your own calls and show you what surfaces.
Request a Demo
Call us at +1 985 332 3080 or e-mail us via this form and we will get back to you as soon as possible.
